{"id":60199,"date":"2022-01-31T09:49:03","date_gmt":"2022-01-31T08:49:03","guid":{"rendered":"https:\/\/www.soft-gate.de\/?page_id=60199"},"modified":"2024-12-16T13:54:31","modified_gmt":"2024-12-16T12:54:31","slug":"customer-feedback","status":"publish","type":"page","link":"https:\/\/www.soft-gate.de\/en\/customer-feedback\/","title":{"rendered":"Customer feedback"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_7981476c height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color stretched\"><div class=\"vc_column-inner us_custom_23490673\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Customer feedback<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_0d15be52\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6659-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"6659\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/60199#wpcf7-f6659-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6659\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6659-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Project Name (mandatory)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"project-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"project-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Contact person at the softgate gmbh (mandatory)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-person\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact-person\" \/><\/span> <\/label>\n<\/p>\n<h7>feedback by\n<\/h7>\n<p><label> Name (mandatory)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Company (mandatory)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span> <\/label>\n<\/p>\n<h7>Rating:\n\t<p><b> 1 = very good; 2 = good; 3 = satisfactory; 4 = sufficient; 5 = poor; 6 = deficient<\/b>\n\t<\/p>\n<\/h7>\n<h7>a) What do you think as the customer about the generally cooperation in the project?\n<\/h7>\n<p>Availability of contact persons<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ErreichbarkeitderAnsprechpartner\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"ErreichbarkeitderAnsprechpartner\"><option value=\"please choose\">please choose<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"not applicable\">not applicable<\/option><\/select><\/span>\n<\/p>\n<p>Communication quality<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"QualitaetderKommunikation\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"QualitaetderKommunikation\"><option value=\"please choose\">please choose<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"not applicable\">not applicable<\/option><\/select><\/span>\n<\/p>\n<p>Response time concerning clarifications\/corrections<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Reaktionszeit\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"Reaktionszeit\"><option value=\"please choose\">please choose<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"not applicable\">not applicable<\/option><\/select><\/span>\n<\/p>\n<p>Comments<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"AnmerkungenA\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"AnmerkungenA\"><\/textarea><\/span>\n<\/p>\n<h7>b) How do you assess the project work (organizational, technical)\n<\/h7>\n<p>Project organization\/management<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"OrgaLeitung\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"OrgaLeitung\"><option value=\"please choose\">please choose<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"not applicable\">not applicable<\/option><\/select><\/span>\n<\/p>\n<p>Technical concept<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"TechnischesKonzept\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"TechnischesKonzept\"><option value=\"please choose\">please choose<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"not applicable\">not applicable<\/option><\/select><\/span>\n<\/p>\n<p>Comments<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"AnmerkungenB\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"AnmerkungenB\"><\/textarea><\/span>\n<\/p>\n<h7>c) How do you assess the quality of the work result?\n<\/h7>\n<p>Software<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Software\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"Software\"><option value=\"please choose\">please choose<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"not applicable\">not applicable<\/option><\/select><\/span>\n<\/p>\n<p>Documentation<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Doku\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"Doku\"><option value=\"please choose\">please choose<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"not applicable\">not applicable<\/option><\/select><\/span>\n<\/p>\n<p>Consulting service<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Beratung\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"Beratung\"><option value=\"please choose\">please choose<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"not applicable\">not applicable<\/option><\/select><\/span>\n<\/p>\n<p>Delivery dates<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Termin\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"Termin\"><option value=\"please choose\">please choose<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"not applicable\">not applicable<\/option><\/select><\/span><br \/>\nComments<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"AnmerkungenC\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"AnmerkungenC\"><\/textarea><\/span>\n<\/p>\n<h7>Do you have any other comments concerning the project?\n<\/h7>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"AnmerkungenProjekt\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"AnmerkungenProjekt\"><\/textarea><\/span>\n<\/p>\n<h7>Where would you see potential for improvements?\n<\/h7>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"AnmerkungenVerbesserung\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"AnmerkungenVerbesserung\"><\/textarea><\/span>\n<\/p>\n<p>I have taken note of the <a href=\"https:\/\/www.soft-gate.de\/en\/privacy-notice-for-contacting-us\/\">privacy notice for contacting us according to Art. 7 Regulation (EU) 2016\/679<\/a> (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Yes, I agree!<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p>\n<span class=\"wpcf7-form-control-wrap recaptcha\" data-name=\"recaptcha\"><span data-sitekey=\"6LcMlfspAAAAAM9TrVPc2qHWLWZmTdmmAKycD6Zd\" class=\"wpcf7-form-control wpcf7-recaptcha g-recaptcha\"><\/span>\r\n<noscript>\r\n\t<div class=\"grecaptcha-noscript\">\r\n\t\t<iframe loading=\"lazy\" src=\"https:\/\/www.google.com\/recaptcha\/api\/fallback?k=6LcMlfspAAAAAM9TrVPc2qHWLWZmTdmmAKycD6Zd\" frameborder=\"0\" scrolling=\"no\" width=\"310\" height=\"430\">\r\n\t\t<\/iframe>\r\n\t\t<textarea name=\"g-recaptcha-response\" rows=\"3\" cols=\"40\" placeholder=\"reCaptcha Response Here\">\r\n\t\t<\/textarea>\r\n\t<\/div>\r\n<\/noscript>\r\n<\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"132\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Customer feedback Project Name (mandatory) Contact person at the softgate gmbh (mandatory) feedback by Name (mandatory) Company (mandatory) Rating: 1 = very good; 2 = good; 3 = satisfactory; 4 = sufficient; 5 = poor; 6 = deficient a) What do you think as the customer about the generally cooperation in the project? Availability of...","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-60199","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/pages\/60199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/comments?post=60199"}],"version-history":[{"count":1,"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/pages\/60199\/revisions"}],"predecessor-version":[{"id":60200,"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/pages\/60199\/revisions\/60200"}],"wp:attachment":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/media?parent=60199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}