{"id":8176,"date":"2022-01-07T10:29:56","date_gmt":"2022-01-07T09:29:56","guid":{"rendered":"https:\/\/sgdevdemo-staging.4lima.de\/use-case-legial\/"},"modified":"2024-05-07T15:25:57","modified_gmt":"2024-05-07T13:25:57","slug":"use-case-legial","status":"publish","type":"page","link":"https:\/\/www.soft-gate.de\/en\/use-case-legial\/","title":{"rendered":"Use case \u2013 Legial"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_a1665b8d height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_boxes stacking_default\" style=\"--additional-gap:1.5rem;\"><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_7b38731f\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_4f24afa8 style_circle align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.soft-gate.de\/wp-content\/uploads\/Legial.1x1-300x300.png\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.soft-gate.de\/wp-content\/uploads\/Legial.1x1-300x300.png 300w, https:\/\/www.soft-gate.de\/wp-content\/uploads\/Legial.1x1-150x150.png 150w, https:\/\/www.soft-gate.de\/wp-content\/uploads\/Legial.1x1.png 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div><\/div><div class=\"w-text us_custom_48c8b3f5 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Use case:<\/span><\/span><\/div><div class=\"w-text us_custom_79634cf6 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Automated capture and tamper-proof archiving at Legial AG<\/span><\/span><\/div><div class=\"w-text us_custom_48c8b3f5 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Sector:<\/span><\/span><\/div><div class=\"w-text us_custom_a5024b2b has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Debt collection, insurance<\/span><\/span><\/div><div class=\"w-text us_custom_44ba8167 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Technologies:<\/span><\/span><\/div><div class=\"wpb_text_column us_custom_549a7bba\"><div class=\"wpb_wrapper\"><p>Tungsten Capture\u2122 and softgate-archiv<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_bbfdba74\"><div class=\"wpb_wrapper\"><p><b>Legial AG<\/b> (formerly D.A.S. Prozessfinanzierung AG) is a subsidiary of D.A.S. Rechtsschutz-Versicherungs-AG, a company of the ERGO Insurance Group, majority-owned by M\u00fcnchener R\u00fcckversicherungsgesellschaft AG. Legial AG provides the full range of traditional claims management services, including the collection of claims not yet asserted in court, initiation of judicial dunning proceedings, foreclosure, and long-term monitoring.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_0d15be52\"><div class=\"wpb_wrapper\"><h3 class=\"w-text us_custom_e2075630 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Project description<\/span><\/span><\/h3><div class=\"w-separator us_custom_1da3bb4d size_small with_line width_50 thick_1 style_solid color_primary align_center with_content\"><div class=\"w-separator-h\"><i class=\"fas fa-heartbeat\"><\/i><\/div><\/div><div class=\"wpb_text_column us_custom_432d3f53\"><div class=\"wpb_wrapper\"><p>When Legial AG switched its receivables management to the IKAROS collection solution from market leader Ferber Software, it was already clear that it also needed a reliable and powerful solution for tamper-proof archiving.<\/p>\n<p>To make this a reality, Legial AG commissioned softgate to implement a suitable solution in the existing system landscape. The following were used:<\/p>\n<ul>\n<li>Tungsten Capture for automated information capture<\/li>\n<li>softgate-archiv for digital archiving and tamper-proof storage<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_e44caa03 height_auto\"><div class=\"l-section-overlay\" style=\"background:rgba(255,255,255,0.75)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_b6df948d\"><div class=\"wpb_wrapper\"><div class=\"w-text us_custom_79a5eaed has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Problem:<\/span><\/span><\/div><div class=\"wpb_text_column us_custom_a358d80e\"><div class=\"wpb_wrapper\"><p>Due to the high volume of paper-based documents typical of the financial sector, automated capture soon became an issue. \u201cCountless documents are added to thousands of old files every day. With conventional methods, this cannot be managed without bringing in extra staff,\u201d explains Achim Speldrich, Head of the Receivables Management team at Legial AG.<\/p>\n<p>&nbsp;<\/p>\n<p><b>Vision:<\/b><\/p>\n<p>All incoming mail related to debt collection was to be processed digitally and then archived in a tamper-proof manner. Documents already received electronically, such as emails or faxes, were to be classified and automatically evaluated too. All documents were then to be forwarded directly to the relevant clerk. In addition to current incoming mail, files previously stored in paper form were to be digitized to allow quick access to older files and to comply with requirements for tamper-proof archiving.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_fb5a7412\"><div class=\"wpb_wrapper\"><div class=\"w-text us_custom_79a5eaed has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Solution:<\/span><\/span><\/div><div class=\"wpb_text_column us_custom_a358d80e with_collapsible_content\" data-content-height=\"200px\"><div class=\"wpb_wrapper\"><p>When Legial AG began to search for a suitable provider, recommendations from the debt collection industry soon brought softgate to its attention. Thanks to the long-standing collaboration between softgate gmbh and Ferber Software, the softgate-archiv document management system already had an established interface to IKAROS. This allows the archive functions to be controlled and documents to be displayed directly in the debt collection application, allowing clerks to continue working with their usual interface. The captured documents are classified and evaluated by Tungsten Capture (formerly Ascent Capture) from Tungsten Automation. This has also had a high-performance interface to the DMS for years, making softgate-archiv a complete solution for the automated capture and archiving of paper documents. In conjunction with Xtrata Pro (freeform technology), important information is identified in the documents in order to make the information directly available to clerks, ensuring that documents are processed as efficiently as possible. Legial AG uses a Canon DR-5010C document scanner, which requires minimal manual preparation of the documents to be scanned, ensuring a fast, smooth process. Orders from creditors who send several invoices to one or more debtors with one cover letter represent a special case in scan preparation. A separate batch definition was created for this purpose, significantly simplifying validation. Since the debt collection team consisted of only four people in the planning phase, the team approached softgate in Erlangen as a whole \u2013 meaning everyone was involved right from the start. In addition to the team leaders, some users were also involved in preparing the specification. softgate-archiv is now used on all workstations on a daily basis in conjunction with IKAROS.<\/p>\n<\/div><div class=\"toggle-links align_none\"><button class=\"collapsible-content-more\">Show More<\/button><button class=\"collapsible-content-less\">Show Less<\/button><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h3 class=\"w-text us_custom_c69137a4 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Benefits:<\/span><\/span><\/h3><div class=\"w-separator us_custom_1da3bb4d size_small with_line width_50 thick_1 style_solid color_primary align_center with_content\"><div class=\"w-separator-h\"><i class=\"fas fa-thumbs-up\"><\/i><\/div><\/div><div class=\"wpb_text_column us_custom_2b6e1bac\"><div class=\"wpb_wrapper\"><p>Since IKAROS was initially in solo use for a year, the team at Legial AG was anxious to see the impact of introducing softgate-archiv \u2013 after all, a failure would paralyze the entire workflow. \u201cBoth the capture and softgate-archiv are running extremely smoothly,\u201d says Mr. Speldrich. \u201cThe last minor problem occurred about eight months ago and was quickly resolved.\u201d softgate-archiv has dramatically reduced the time it takes to find a file. For example, telephone inquiries can now be handled directly without having to call the client back. \u201cWorking without a DMS is unthinkable for Legial AG today. All the functionalities developed in the specification have proven to be essential,\u201d Mr. Speldrich adds.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_a1665b8d height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\" style=\"--additional-gap:1.5rem;\"><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_0d15be52\"><div class=\"wpb_wrapper\"><h3 class=\"w-text us_custom_c69137a4 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Customer feedback:<\/span><\/span><\/h3><div class=\"w-separator us_custom_97d0c0d5 size_small with_line width_50 thick_1 style_solid color_primary align_center with_content\"><div class=\"w-separator-h\"><i class=\"fas fa-smile\"><\/i><\/div><\/div><div class=\"wpb_text_column us_custom_294f253e\"><div class=\"wpb_wrapper\"><p><em><strong>\u201cAs a financial services provider, we depend on efficient document management. That\u2019s why we use Tungsten Capture as a solution for automated capture. softgate-archiv also seamlessly complements our industry solution IKAROS with tamper-proof archiving. Thanks to the comprehensive support provided by softgate, we were able to significantly optimize our business processes.\u201d<\/strong><\/em><\/p>\n<p><em><strong>\u201cFrom the creation of the specification to the training, installation and launch, to post go-live support, it has been an entirely positive experience \u2013 even after the launch, softgate was \u2013 and still is \u2013 always open to questions and on hand with creative solutions.\u201d<\/strong><\/em><\/p>\n<p>Achim Speldrich<br \/>\nAuthorized Representative of Legial AG<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_e1c89242\"><div class=\"wpb_wrapper\"><h3 class=\"w-text us_custom_c69137a4 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Contact us:<\/span><\/span><\/h3><div class=\"w-separator us_custom_1da3bb4d size_small with_line width_50 thick_1 style_solid color_primary align_center with_content\"><div class=\"w-separator-h\"><i class=\"fas fa-envelope\"><\/i><\/div><\/div><div class=\"wpb_text_column us_custom_1a2ae773\"><div class=\"wpb_wrapper\"><p>My team and I are always happy to help and advise you if you have any questions about our solutions or digitization in general.<\/p>\n<\/div><\/div><div class=\"w-person us_custom_f2eec366 layout_trendy with_socials\" itemscope itemtype=\"https:\/\/schema.org\/Person\"><div class=\"w-person-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.soft-gate.de\/wp-content\/uploads\/DSC_0058_Favorit_Sakko_Haus-Hintergrund-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" itemprop=\"image\" srcset=\"https:\/\/www.soft-gate.de\/wp-content\/uploads\/DSC_0058_Favorit_Sakko_Haus-Hintergrund-scaled.jpg 2560w, https:\/\/www.soft-gate.de\/wp-content\/uploads\/DSC_0058_Favorit_Sakko_Haus-Hintergrund-300x200.jpg 300w, https:\/\/www.soft-gate.de\/wp-content\/uploads\/DSC_0058_Favorit_Sakko_Haus-Hintergrund-1024x683.jpg 1024w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><div class=\"img_hover\" style=\"background-image:url(https:\/\/www.soft-gate.de\/wp-content\/uploads\/DSC_0058_Favorit_Sakko_Haus-Hintergrund-scaled-blackwhite.jpg)\"><\/div><\/div><div class=\"w-person-content\"><h3 itemprop=\"name\" class=\"w-person-name\"><span>Sven Kaiser<\/span><\/h3><div class=\"w-person-role\" itemprop=\"jobTitle\">Division Manager Digital Business<\/div><\/div><div class=\"w-person-content-alt\"><div class=\"w-person-links\"><div class=\"w-person-links-list\"><a href=\"mailto:vertrieb@soft-gate.de\" class=\"w-person-links-item type_email\" title=\"Email\"><i class=\"fas fa-envelope\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_5ad35bb2 height_medium\"><div class=\"l-section-overlay\" style=\"background:rgba(255,255,255,0.75)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_4\" title=\"softgate-grau\" href=\"https:\/\/www.soft-gate.de\/projektuebersicht\/\"><span class=\"w-btn-label\">Back to overview<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Use case:Automated capture and tamper-proof archiving at Legial AGSector:Debt collection, insuranceTechnologies:Tungsten Capture\u2122 and softgate-archiv Legial AG (formerly D.A.S. Prozessfinanzierung AG) is a subsidiary of D.A.S. Rechtsschutz-Versicherungs-AG, a company of the ERGO Insurance Group, majority-owned by M\u00fcnchener R\u00fcckversicherungsgesellschaft AG. Legial AG provides the full range of traditional claims management services, including the collection of claims not...","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-8176","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/pages\/8176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/comments?post=8176"}],"version-history":[{"count":7,"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/pages\/8176\/revisions"}],"predecessor-version":[{"id":27081,"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/pages\/8176\/revisions\/27081"}],"wp:attachment":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/media?parent=8176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}