{"id":8222,"date":"2021-12-09T08:56:17","date_gmt":"2021-12-09T07:56:17","guid":{"rendered":"https:\/\/sgdevdemo-staging.4lima.de\/customer-support\/"},"modified":"2021-12-09T08:56:17","modified_gmt":"2021-12-09T07:56:17","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.soft-gate.de\/en\/customer-support\/","title":{"rendered":"Customer support"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_41209766 height_medium width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\" style=\"--additional-gap:2rem;\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row us_custom_f1b9558b us_animate_this via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_012faa3a has_text_color\"><div class=\"wpb_wrapper\"><h1 class=\"entry-title\">Customer support<\/h1>\n<\/div><\/div><div class=\"wpb_text_column us_custom_1779c4bd\"><div class=\"wpb_wrapper\"><h2>Digital Business<\/h2>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 class=\"w-text\"><span class=\"w-text-h\"><span class=\"w-text-value\">Support case<\/span><\/span><\/h2><div class=\"wpb_text_column us_custom_432d3f53\"><div class=\"wpb_wrapper\"><p>The softgate Helpdesk is available as a support portal for our registered customers who have a valid support agreement. Please submit your support requests online. A separate login is required.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image hide_on_default hide_on_laptops align_none meta_modern\"><a href=\"https:\/\/dcmsupport.soft-gate.de\/\" aria-label=\"Helpdesk\" class=\"w-image-h\"><img decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.soft-gate.de\/wp-content\/uploads\/Support.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.soft-gate.de\/wp-content\/uploads\/Support.jpg 1000w, https:\/\/www.soft-gate.de\/wp-content\/uploads\/Support-300x300.jpg 300w, https:\/\/www.soft-gate.de\/wp-content\/uploads\/Support-150x150.jpg 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><div class=\"w-image-meta\"><div class=\"w-image-title\">Helpdesk<\/div><\/div><\/a><\/div><div class=\"w-ibanner hide_on_tablets hide_on_mobiles animation_melete ratio_1x1 easing_ease\"><a title=\"Helpdesk\" href=\"https:\/\/dcmsupport.soft-gate.de\/\" aria-label=\"Helpdesk\"><\/a><div class=\"w-ibanner-h\"><div class=\"w-ibanner-image\" style=\"background-image: url(https:\/\/www.soft-gate.de\/wp-content\/uploads\/Support.jpg)\"><\/div><div class=\"w-ibanner-content\"><div class=\"w-ibanner-content-h\"><h2 class=\"w-ibanner-title\">Helpdesk<\/h2><div class=\"w-ibanner-desc\"><\/div><\/div><\/div><\/div><\/div><div class=\"w-text us_custom_eb849559\"><a title=\"Helpdesk\" href=\"https:\/\/dcmsupport.soft-gate.de\/\" class=\"w-text-h\"><span class=\"w-text-value\">Click here for the Helpdesk<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image hide_on_default hide_on_laptops align_none meta_modern\"><a title=\"TeamViewer\" href=\"https:\/\/www.teamviewer.com\/de\/info\/quicksupport\/\" aria-label=\"TeamViewer\" class=\"w-image-h\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" width=\"665\" height=\"636\" src=\"https:\/\/www.soft-gate.de\/wp-content\/uploads\/TeamViewer.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.soft-gate.de\/wp-content\/uploads\/TeamViewer.png 665w, https:\/\/www.soft-gate.de\/wp-content\/uploads\/TeamViewer-300x287.png 300w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/><div class=\"w-image-meta\"><div class=\"w-image-title\">TeamViewer<\/div><\/div><\/a><\/div><div class=\"w-ibanner hide_on_tablets hide_on_mobiles animation_melete ratio_1x1 easing_ease\"><a title=\"Teamviewer\" href=\"https:\/\/www.teamviewer.com\/de\/info\/quicksupport\/\" aria-label=\"TeamViewer\" target=\"_blank\" rel=\"noopener\"><\/a><div class=\"w-ibanner-h\"><div class=\"w-ibanner-image\" style=\"background-image: url(https:\/\/www.soft-gate.de\/wp-content\/uploads\/TeamViewer.png)\"><\/div><div class=\"w-ibanner-content\"><div class=\"w-ibanner-content-h\"><h2 class=\"w-ibanner-title\">TeamViewer<\/h2><div class=\"w-ibanner-desc\"><\/div><\/div><\/div><\/div><\/div><div class=\"w-text us_custom_eb849559\"><a title=\"TeamViewer\" href=\"https:\/\/www.teamviewer.com\/de\/info\/quicksupport\/\" class=\"w-text-h\" target=\"_blank\" rel=\"noopener\"><span class=\"w-text-value\">Click here for quick support<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_97f1bf12 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_432d3f53\"><div class=\"wpb_wrapper\"><p>We strive to give you unbeatable support for using and maintaining our solutions.<\/p>\n<p>By entering into a support agreement, you will be guaranteed preferential support, safeguarding the availability of your systems and products.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_432d3f53\"><div class=\"wpb_wrapper\"><p>You can contact our support team quickly and easily. The team comprises long-standing, experienced employees who undergo continuous training and certification, even with manufacturers of third-party products.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Customer support Digital Business Support caseThe softgate Helpdesk is available as a support portal for our registered customers who have a valid support agreement. Please submit your support requests online. A separate login is required. HelpdeskHelpdeskClick here for the HelpdeskTeamViewerTeamViewerClick here for quick supportWe strive to give you unbeatable support for using and maintaining our...","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-8222","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/pages\/8222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/comments?post=8222"}],"version-history":[{"count":0,"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/pages\/8222\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.soft-gate.de\/en\/wp-json\/wp\/v2\/media?parent=8222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}