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Customer feedback

    feedback by

    Rating:

    1 = very good; 2 = good; 3 = satisfactory; 4 = sufficient; 5 = poor; 6 = deficient

    a) What do you think as the customer about the generally cooperation in the project?

    Availability of contact persons

    Communication quality

    Response time concerning clarifications/corrections

    Comments

    b) How do you assess the project work (organizational, technical)

    Project organization/management

    Technical concept

    Comments

    c) How do you assess the quality of the work result?

    Software

    Documentation

    Consulting service

    Delivery dates

    Comments

    Do you have any other comments concerning the project?

    Where would you see potential for improvements?